Frequently Asked Questions
What is your shipping policy?
All orders have a 2-4 business day (M-F and excluding holidays) processing time unless otherwise noted.
How long before my order ships?
All of our items are handmade, made fresh per order and usually ship within 2-4 days. Should you need your order sooner, please email us directly at email@example.com and we will do our best to expedite your order.
My package is missing, what do I do?
Unfortunately, once your package leaves our hands, we are not responsible for what happens. If your package is lost or stolen, you must file a claim with USPS.
I received my package, but my items are damaged. What do I do next?
Please email firstname.lastname@example.org immediately with your confirmation number and photo of the damaged item. As long as we have proof of purchase, we will gladly send a replacement, free of charge.
What is your return policy?
All Simply By Jackie sales are final. If there was a problem with the quality of your order, please feel free to email me at email@example.com. Click here to read our full Refund & Return Policy.
What do I do if my body butter is melted?
Make sure to stir up it and place it in the fridge for a few minutes to thicken back up. Make sure to store in a cool, dry area away from direct sunlight.
How do I apply the body butter?
Test on a small area on your skin first. Stop use of the body butter if you see any skin irritation.
Are the body butter products for everyone?
Yes! Men, women, and children of all ages, ethnicities, and skin types. We only use all-natural and organic ingredients, and our body butters are 100% chemical-free all the way down to our scents! We also have an unscented version for those who may have skin allergens.
What is the shelf life of the body butters?
Our body butters will last at least a six months after opening. Try to keep water out of this product as it will shorten the shelf life and may cause mold and mildew to build up.
What can I use the body butter for?
The options are endless! I, personally, have used the body butter from the top of my head and hair to the bottom of my feet. Use it wherever you need some extra moisture.
What do I do if I experience an allergic reaction?
Discontinue use of the products immediately.
Will there be more products?
Yes! Simply By Jackie is more than just candles and body butter, and we plan to introduce more products as they are ready. So stay tuned and join our email list!
How do I extinguish my candle?
I recommend using a candle snuffer, if available, but blowing it out is just fine. DO NOT use water to extinguish a candle. Before leaving the candle unsupervised, make sure the wick is completely out and not glowing. Try not to touch or move the candle until it is completely cooled. (Don't want you to get burned or make a waxy mess)
How do I store my candle?
Store your candle in a cool and dry place away from direct or intense light.
What do I need to do before I burn a candle?
Before burning, make sure the unlit candle is room temperature before lighting to prevent damage. Place the candle on a heat-resistant surface to help prevent possible heat damage to counters and table surfaces, and prevent glass containers from cracking or breaking. Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and dripping.
How do I properly burn a candle?
Burn for 2-3 hours each time you light the candle to ensure an even burn. Do not burn for more than 4 hours at a time.
What candle burning protocols should I keep in mind?
Never leave a burning candle unattended or lit while sleeping. Never touch or move a burning candle. Never move a candle container when the wax is liquified. If burning multiple candles, place each candle 3-5 inches apart from one another. Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.Never burn a candle on or near anything flammable. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, aerosol sprays, etc.Keep candles out of the reach of children and pets. Stop burning a candle when there is ¼ - ½ inch of wax left in the vessel.
How long can I keep the sugar scrubs?
Our Sugar Scrubs will last about 2 months until opening. Once open, they will last about a few days. Try to keep water out of this product until the first use as it will shorten the shelf life and may cause mold and mildew to build up.
How do I use the sugar scrubs?
Use it like a regular bar of soap. Lather, rinse, and repeat. Please be aware that this product may make your tub or shower slippery, so please use caution when using.